Privacy Policy

Section 1 – Collection and Use of Personal Data
When you make a purchase through our store, we collect the personal details you provide to us, including your name, billing address, shipping address, and email address, as part of the buying and selling process.

When you browse our website, we automatically receive your device’s Internet Protocol (IP) address in order to obtain information about your browser and operating system.

Email marketing (if applicable): With your explicit consent, we may send you emails regarding our store, new products, and other updates.

Section 2 – Consent
How is consent provided?
When you provide personal information to complete a transaction, verify your payment details, place an order, arrange delivery, or return a purchase, you consent to the collection and use of that information for the specific purpose for which it was provided.

If your personal information is required for an additional purpose, such as marketing, we will request your express consent or give you the opportunity to decline.

How can consent be withdrawn?
If you change your mind after providing consent, you can withdraw your consent for the continued collection, use, or disclosure of your personal information at any time by contacting us at info@vellanostudio.co.uk.

Section 3 – Disclosure of Information
Your personal information may be disclosed if required by law or if you breach our Terms of Service.

Section 4 – Shopify Platform
Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell products and services to you.

Your data is stored through Shopify’s data storage systems, databases, and general Shopify application. Your information is stored on secure servers protected by firewalls.

Payments: If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card information. This data is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Transaction information is retained only for as long as necessary to complete the transaction and is deleted afterward.

PCI-DSS requirements help ensure the secure handling of credit card information. Additional details are available in Shopify’s Terms and Conditions and Privacy Policy.

Section 5 – Third-Party Service Providers
In general, third-party service providers used by us collect, use, and disclose your information only to the extent necessary to perform the services they provide to us.

Certain third-party providers, such as payment gateways and payment processors, maintain their own privacy policies regarding the information required to process purchase-related transactions. We recommend reviewing their privacy policies to understand how your personal data is handled.

Please note that some providers may be located in, or have facilities in, jurisdictions different from yours or ours. As a result, your information may be subject to the laws of those jurisdictions.

Once you leave our website or are redirected to a third-party website or application, this Privacy Policy and our Terms of Service no longer apply.

Links: When you click links on our website, you may be directed to external sites. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.

Google Analytics: Our store uses Google Analytics to help us understand how visitors interact with the website and which pages are viewed.

Section 6 – Data Security
We take reasonable precautions and follow industry-standard practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Credit card information is encrypted using SSL (Secure Socket Layer) technology and stored with AES-256 encryption. While no method of transmission or storage is completely secure, we comply with PCI-DSS requirements and apply additional generally accepted security standards.

Section 7 – Cookies
We use cookies on our website to operate and improve our services, remember your preferences, analyze website usage, and better understand user interaction. This processing is carried out in our legitimate interests to manage, improve, and optimize our services.

We may also allow third-party providers to use cookies on our website to tailor services, products, and advertising on our site and other websites.

Further information about cookies used in connection with Shopify is available at https://www.shopify.com/legal/cookies.

Disabling cookies: Most browsers accept cookies automatically, but you can modify your browser settings to remove or block cookies. Please note that disabling cookies may affect website functionality and your user experience. Blocking cookies may not fully prevent information sharing with third parties, including advertising partners.

You can manage your cookie preferences through our website’s cookie banner when you first visit the site.

Section 8 – Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes take effect immediately upon being posted on the website. You are encouraged to review this policy periodically.

If material changes are made, we will notify you on this page so you are informed about what information we collect, how it is used, and under which circumstances it may be disclosed.

In the event that our company is acquired or merged with another business, your personal information may be transferred to the new owners to allow continued operation and product sales.