FAQ

What is your return window?
Products can be returned within 30 days of delivery.

Are there any restocking fees?
No restocking fees are charged.

How long does refund processing take?
Refunds are processed within 7 days after approval.

Who pays for return shipping?
Customers are responsible for return shipping costs.

What items are eligible for returns?
The item must be unused, unworn and unwashed, returned in its original packaging, and all tags, accessories, and included components remain intact.

How do I submit a return request?
Contact us at info@vellanostudio.co.uk with your order number and the reason for the return.

What if I receive a damaged, defective, or incorrect item?
Contact us promptly at info@vellanostudio.co.uk with your order number, a clear description of the issue, and photos of the item and its packaging.

What solutions are offered for damaged or incorrect items?
A replacement item shipped at no additional cost, or a full refund issued to the original payment method.